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Job Opportunity | Guest Services

Job Opportunity | Guest Services

Position Title: Guest Services
Department: Sales and Service
Immediate Supervisor(s): Manager, Sales and Service
Start Date: April 28, 2019
Term: Casual – event days

OVERALL RESPONSIBILITIES

Pacific FC is a founding member of the Canadian Premier League (CPL) and begins play for the Inaugural Season of the CPL in 2019. Our Club is actively seeking to build a motivated and committed team looking to join an exciting opportunity in the sports and entertainment industry.

Pacific FC is looking for an energetic, knowledgeable, outgoing person for the role of Guest Services. This position is primarily responsible for providing general guest information to fans both prior to entering the stadium and while they are inside.  The ideal candidate is a positive team player that is able to effectively communicate with fans.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

  • Provide a positive experience for all fans.
  • Maintain a high level of professionalism in handling customer service issues.
  • Provide general information on ticket products and other club info.
  • Perform all other duties as assigned.

QUALIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES, EXPERIENCE)

  • Minimum 1 year experience in guest experience is preferred, but not necessary.
  • Strong verbal communication skills required.
  • Must have a strong ability to quickly solve customer service issues.
  • Able to work flexible hours including nights, weekends and holidays.
  • Ability to work well on a team and independently.
  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
  • Exhibit sound judgment and decision-making skills.

OTHER CONSIDERATIONS

  • Will be required to work during all Pacific FC home games at Westhills Stadium.
  • Must be able to legally work in Canada.

CONTACT:

Please send resume via email to: barner@pacificfc.ca Subject line “Guest Services”.
Thank you for your interest in Pacific Football Club but, only those selected for an interview will be contacted.